IJEBM | The Influence of HRP on Employee Commitment and Corporate Culture: A Study of Luxury Hotels in Delhi NCR

Indexing and Abstracting

The Influence of HRP on Employee Commitment and Corporate Culture: A Study of Luxury Hotels in Delhi NCR

Divya , Dr. Gaurav Bathla

International Journal of Engineering, Business And Management(IJEBM), Vol-9,Issue-2, April - June 2025, Pages 1-9 , 10.22161/ijebm.9.2.1

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Article Info: Received: 23 Feb 2025; Received in revised form: 21 Mar 2025; Accepted: 28 Mar 2025; Available online: 05 Apr 2025

Abstract:

Human Resource (HR) practices of the hotel industry in Delhi NCR have undergone a drastic change in recruitment policies, talent management, technological advancements and sustainability initiatives. The purpose of this study is to explore how luxury hotels and premium restaurants are adapting their HR strategies in the selection, turnover, retention, and management of the workforce. The study synthesizes key findings from the past research using a peer-reviewed literature analysis and assesses HR challenges as well as innovative solutions by leading hotel chains. The studies focus on shift in the recruitment criteria, high attrition rate of 30-35% and the role of exclusive talent management (ETM) in shaping employee perceptions. Additionally, the findings of research stress that training, mentoring, and technology adoption have strong influence on the employee engagement and service quality. Green HRM practices have also been investigated regarding their use in employer branding and sustainable operations. In addition to the perspectives of the customers, the service quality and guestroom amenities of the hospitality sector give us other insights about the changing landscape of the sector. The results show that for maintaining competitive advantages, HR innovation must be continuous, strategic retention initiatives must be initiated, and technological integration must be achieved. The contribution of this study is to the HR trends in the hospitality industry and provides important implication for stakeholders who want to improve employee satisfaction, service quality and organizational.

Keywords:

Hotel industry, human resource practices, talent management, employee turnover, technology adoption.

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