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International Journal Of Rural Development, Environment And Health Research(IJREH)

Exploratory Study of Customer’s Perception towards Specially Abled Servers

Noora Shrestha


International Journal of Rural Development, Environment and Health Research(IJREH), Vol-2,Issue-5, September - October 2018, Pages 68-72, 10.22161/ijreh.2.5.5

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The study aims to assess the customers’ perception towards the service provided by the specially-abled servers in a restaurant. The restaurant in Kathmandu where specially-abled servers were working was selected purposively. The sample size of the study was 100 numbers of customers who were selected randomly during the restaurant hours of operation. This exploratory research purposes to enrich the hospitality literature by identifying the customers’ perception towards the specially-abled servers during their dining experience in a restaurant. The self-administered questionnaire was used to collect the data for the study. The result revealed that the majority of customers (88%) were interested in specially-abled servers and had no trouble placing their orders. The service rendered by the specially-abled server was rated as excellent by 79% of the customers. 89% of the customers reported that their dining experience was a good value. 90% of the customers were likely to recommend the restaurant to a friend and other people. The sample was limited to a restaurant in Kathmandu. The study reports the positive perception of customers towards the service provided by the specially-abled servers in a restaurant. It is important to acknowledge businesses that are interested in social causes, whether they are restaurants or other types of businesses. The study findings are of special significance to hospitality researchers and executives. In Nepal, the government should equip the specially-abled workforce and integrate them into the economy as prosperous citizens, active consumers, employees, and contributors to society.

Exploratory Study, Specially-abled, Customer’s perception, Restaurant server, Hospitality.

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