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International Journal Of Medical, Pharmacy And Drug Research(IJMPD)

Private Hospitals’ Service Quality Dimensions: The impact of Service Quality Dimensions on patients’ satisfaction

Bayad Jamal Ali , Dr. Raad Najm Al-din Anwer , Govand Anwar


International Journal of Medical, Pharmacy and Drug Research(IJMPD), Vol-5,issue-3, May - June 2021, Pages 7-19 ,

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Article Info: Received: 26 Feb 2021; Received in revised form: 29 Apr 2021; Accepted: 20 May 2021; Available online: 03 Jun 2021

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In today's world, most industries use service quality in a variety of fields. The five service quality characteristics are tangible, assurance, reliability, responsiveness, and empathy, and they are being implemented across all industries. The primary goal of this study is to look into the quality of service provided by hospitals in Erbil and how that affects patients satisfaction. Furthermore, to determine which service quality factor has a greater impact than the others. The association between each service quality factor and visitor satisfaction was measured using a quantitative research method by the researcher. Patients in Erbil's hospitals were given a questionnaire that had been developed and circulated. In Erbil, 111 questionnaires were completed and received from hospitals patients. The findings revealed that the highest value was assigned to responsiveness as a service dimension, while the lowest value was assigned to assurance as a service dimension.

Quality, Service Quality dimensions, Hospitals Patients Satisfaction, Erbil.

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