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International Journal Of Engineering, Business And Management(IJEBM)

Operational Challenges in the Application of Human Resource Information Systems: An investigation in the select Brac Tanzania and CRDB Bank PLC Private Financial Institutions

Vicky Kennedy Kiwelu , Tibu Ngonzi

International Journal of Engineering, Business And Management(IJEBM), Vol-6,Issue-2, March - April 2022, Pages 12-23 , 10.22161/ijebm.6.2.2

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Article Info: Received: 09 Jan 2022; Received in revised form: 26 Feb 2022; Accepted: 10 Mar 2022; Available online: 20 Mar 2022


This study was conducted to assess the Operational Challenges in the Application of Human Resource Information Systems: An investigation in the select Brac Tanzania and CRDB Bank PLC Private Financial Institutions. Specifically, the study aimed at assessing user skills in the application of HRIS, assessing infrastructure challenges in the application of HRIS, and lastly assessing support and system maintenance challenges in application of HRIS. The study employed qualitative approach and explanatory research design in which primary data was obtained by using interview as well as documentary reviews. The findings show that most of the employees have basic information in relation to the use and application of HRIS, they also only have skills on how to operate small portion of the HRIS system such as updating their information in the system. There are infrastructure challenges in the application of HRIS such as buildings well designed to accommodate the system, and well trained personnel to operate the system. It was also revealed that system, support and maintenance helps in updating the system time to time. In order to accommodate new technologies there are system support and maintenance challenges such as cost of maintenance and cybersecurity. The study recommends employees and managers training in order to improve the user skills in relation to application of HRIS. The study also recommended that the HRIS system should be maintained with high level of security and privacy. Not only that but also the study recommends that HR manager should ensure that they stay updated about the changes in technology.

Human Resource Information System, Human Resource Management, Human Resource, ICT, Financial Institutions.

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