IJEBM | Contribution of Employeeâ€™s Job Satisfaction on Organization Performance: A Case Study of Mkombozi Bank, Dar es Salaam

Indexing and Abstracting

Contribution of Employeeâ€™s Job Satisfaction on Organization Performance: A Case Study of Mkombozi Bank, Dar es Salaam

Sabina Mziwao , Crispin John Mbogo

International Journal of Engineering, Business And Management(IJEBM), Vol-6,Issue-4, July - August 2022, Pages 12-19 , 10.22161/ijebm.6.4.2

Download | Downloads : 6 | Total View : 723

Article Info: Received: 26 Jun 2022; Received in revised form: 15 Jul 2022; Accepted: 23 Jul 2022; Available online: 31 Jul 2022

Abstract:

In recent times, the issue of employee job satisfaction has been crucial for developing and achieving the aims and goals of organizations. This study examines contribution of employeeâ€™s job satisfaction on organization performance with particular reference to Mkombozi Bank in Dar es Salaam. Specifically, the study aimed to investigate the impact of talent development, to determine how reward influences employee job satisfaction and lastly the study examined how career promotion of employees affected Mkombozi Bank performance. Descriptive research study was carried out, the research used a sample size of 30 workers. The data for the study is largely obtained via semi-structured questionnaires. The study employed analytical descriptive statistical approaches for analyzing the relationship between the indicators of employeesâ€™ job satisfaction and organization performance. Inferential statistics, particularly correlation matrix and multi-regression were the statistical instruments employed for the study analysis. Findings of the study document a weak or no relationship between employee job satisfaction and organization performance. These findings might contravene by other background variables like age of employees, gender, experience, type of jobs, education, etc.) or measurement methods. Depending on the outcomes of this study, the management need to understand that, there is a connection between employee job satisfaction and organization performance. Even though the link has been found to be weak here, it was simply contravened by other variables and measurement methods employed. The management is advised to look at these findings as an eye opener for it to reflect and work on the employee job satisfaction factors in the efforts of improving organizational performance.

Keywords:

Contribution, Employeesâ€™ Job Satisfaction, Organizationâ€™s performance

References:

[1] Anin, O. (2016). Factors Affecting Job Satisfaction of Employees in the Construction Supply chain in the Ashanti Region of Ghana. European Journal of Business and Management.
[2] Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of workâ€“family conflict. Journal of Vocational behavior, 56(2), 249-276.
[3] Arrawatia, D Tandon, R.,.,& Amit, M. (2019). Swot Evaluation of Training Framework: A Review of the Processes, Strong Points and Roadblocks of Training and Development for the Indian Private Banks. Journal of Management (JOM), 6(2), 36-43.
[4] Johnson, K. &Hulme, J., (2014). Payday, ponchos, and promotions: a qualitative analysis of perspectives from non-governmental organization programme managers on community health worker motivation and incentives. Human resources for health, 12(1), 1-9.
[5] Thomas, H., Gmelch, M., Fries, F., & Reineke, S. (2019). Programmable transparent organic luminescent tags. Science advances, 5(2), eaau7310.
[6] Prasad, A., Bajpai, N., & Pandey, P. (2013). Work life balance retention (WLBR) modelâ€“A weapon to retain hi-tech employees. International Journal of Management Sciences and Business Research, 2(12).
[7] Chaudhary, N. S., & Bhaskar, P. (2016). Training and development and job satisfaction in education sector. Journal of Resources Development and management, 16(1), 42-45.
[8] Bitner, M. J. Ostrom, A. L., Fotheringham, D., & (2019). Customer acceptance of AI in service encounters: understanding antecedents and consequences. In Handbook of Service Science, Volume II (pp. 77-103). Springer, Cham.
[9] Shechtman, N. Penuel, W. R., & Roschelle, J., (2007). Designing formative assessment software with teachers: An analysis of the co-design process. Research and practice in technology enhanced learning, 2(01), 51-74.
[10] Jain, P. (2020). Strategic human resource development in public libraries in Botswana. Library Management.
[11] Mitchell, R., Holtom, C., & Lee. (2015). How to Keep Your Best Employees. Developing an Effectiweve Retention Policy [and Executive Commentary] , 96-107.
[12] Parvin and Kabir (2011). Factors affecting employee job satisfaction of pharmaceutical sector. Australian Journal of Business and Management Research.
[13] Wright, M.Kotlar, J., De Massis, A., , & Frattini, F. (2018). Organizational goals: Antecedents, formation processes and implications for firm behavior and performance. International Journal of Management Reviews, 20, S3-S18.
[14] Mello, J. A. (2014). Strategic human resource management. Cengage Learning.
[15] Mohamed. A Satter, M.., Khan, M. M. R. L., Jabin, S. A., Abedin, N., Islam, M. F., & Shaha, B. (2016). Nutritional quality and safety aspects of wild vegetables consume in Bangladesh. Asian Pacific Journal of Tropical Biomedicine, 6(2), 125-131.
[16] Hamid, N.Hong, L. C., Abd I. N., & Salleh, N. M. (2013). A study on the factors affecting job satisfaction amongst employees of a factory in Seremban, Malaysia. Business Management Dynamics, 3(1), 26.
[17] Neog, B. B., & Barua, M. (2014). Factors influencing employeeâ€™s job satisfaction: An empirical study among employees of automobile service workshops in Assam. The SIJ Transactions on Industrial, Financial & Business Management (IFBM), 2(7), 305-316.
[18] Kao, W. F., Wang, H. K., &Yen, Y. (2016). High-performance work practices and organisational performance in small firms: the role of guanxi. Total Quality Management & Business Excellence, 27(5-6), 628-646.
[19] Paoline, E.Lambert, E. G., Hogan, N. L., A., & Clarke, A. (2005). The impact of role stressors on job stress, job satisfaction, and organizational commitment among private prison staff. Security Journal, 18(4), 33-50.
[20] Koh, W. L., & Neo, A. (2000). An experimental analysis of the impact of pay for performance on employee satisfaction. Research and practice in human resource management, 8(2), 29-47.
[21] Faragher, E. B., Cass, M., & Cooper, C. L. (2013). The relationship between job satisfaction and health: a meta-analysis. From stress to wellbeing Volume 1, 254-271.