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International Journal Of Engineering, Business And Management(IJEBM)

Contribution of Employee’s Job Satisfaction on Organization Performance: A Case Study of Mkombozi Bank, Dar es Salaam

Sabina Mziwao , Crispin John Mbogo

International Journal of Engineering, Business And Management(IJEBM), Vol-6,Issue-4, July - August 2022, Pages 12-19 , 10.22161/ijebm.6.4.2

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Article Info: Received: 26 Jun 2022; Received in revised form: 15 Jul 2022; Accepted: 23 Jul 2022; Available online: 31 Jul 2022


In recent times, the issue of employee job satisfaction has been crucial for developing and achieving the aims and goals of organizations. This study examines contribution of employee’s job satisfaction on organization performance with particular reference to Mkombozi Bank in Dar es Salaam. Specifically, the study aimed to investigate the impact of talent development, to determine how reward influences employee job satisfaction and lastly the study examined how career promotion of employees affected Mkombozi Bank performance. Descriptive research study was carried out, the research used a sample size of 30 workers. The data for the study is largely obtained via semi-structured questionnaires. The study employed analytical descriptive statistical approaches for analyzing the relationship between the indicators of employees’ job satisfaction and organization performance. Inferential statistics, particularly correlation matrix and multi-regression were the statistical instruments employed for the study analysis. Findings of the study document a weak or no relationship between employee job satisfaction and organization performance. These findings might contravene by other background variables like age of employees, gender, experience, type of jobs, education, etc.) or measurement methods. Depending on the outcomes of this study, the management need to understand that, there is a connection between employee job satisfaction and organization performance. Even though the link has been found to be weak here, it was simply contravened by other variables and measurement methods employed. The management is advised to look at these findings as an eye opener for it to reflect and work on the employee job satisfaction factors in the efforts of improving organizational performance.

Contribution, Employees’ Job Satisfaction, Organization’s performance

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