• editor.aipublications@gmail.com
  • Track Your Paper
  • Contact Us
  • ISSN: 2456-7817

International Journal Of Engineering, Business And Management(IJEBM)

Contribution of Conflict Management on Employees' Performance in Tanzania: A Case Study of Dar es Salaam Maritime Gateway Project

Editha G. Rwehumbiza , Castor Mfugale

International Journal of Engineering, Business And Management(IJEBM), Vol-6,Issue-3, May - June 2022, Pages 28-38 , 10.22161/ijebm.6.3.4

Download | Downloads : 6 | Total View : 354

Article Info: Received: 16 May 2022; Received in revised form: 10 May 2022; Accepted: 15 May 2022; Available online: 31 May 2022


This study examines the contribution of conflict management on employee’s performance in Tanzania with particular reference to Dar es Salaam Maritime Gateway Project (DMGP). Specifically, the study intended to examine the nature of communication flow at DMGP, to identify the conflict resolution approaches practiced at DMGP and to associate practiced conflict resolution approaches with employees’ performance in Dar es Salaam Maritime Gateway Project. The study adopted the use of case study research design in generating the required primary data and was limited to the employees of DMGP. The study involved 45 technical employees who were conveniently and purposively selected for inclusion in the sample. Collected data was coded then analyzed with the help of SPSS version 23. Findings revealed that employees fear to speak out their inner concerns to supervisors because of insecurity of their job despite having a chance to express their opinions. Results have also indicated that interpersonal conflicts were predominantly solved by involving the conflicted parties. Workers at DMGP prefer more settling job issues with their immediate supervisors than third parties. Also, training and development offered at DMGP has significantly contributed to the performance of employees in different departments. Generally, it was revealed that conflict management has significant contribution to employees’ performance at DMGP. The study recommends to managers to enhance interpersonal relationships amongst co-workers to inculcate trust, unleash communication and consequentially boost morale of the employees.

Conflict Management, Employees’ Performance, Trade Union, Dar es Salaam Maritime Gateway Project.

[1] Adomi, E. E., &OziomaAnie, S. (2006). Conflict management in Nigerian university libraries. Library Management, 27(8), 520–530. https://doi.org/10.1108/01435120610686098
[2] Behfar, K., Peterson, R., Mannix, E., & Trochim, W. M. (2008). The Critical Role of Conflict Resolution in Teams: A Close Look at the Links Between Conflict Type, Conflict Management Strategies, and Team Outcomes Systems Evaluation Protocol View project Systems Evaluation View project. Article in Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.93.1.170
[3] Ayinde, L., Orekoya, I. O., Adepeju, Q. A., & Shomoye, A. M. (2021). Knowledge audit as an important tool in organizational management: A review of literature. Business Information Review, 38(2), 89-102.
[4] Delerue, H. (2005). Conflict resolution mechanisms, trust and perception of conflict in contractual agreements. Journal of General Management, 30(4), 11–26. https://doi.org/10.1177/030630700503000402
[5] Gasiorek, J., & Giles, H. (2013). Accommodating the Interactional Dynamics of Conflict Management. In International Journal of Society, Culture & Language (Vol. 1, Issue 1). Katibeh-ILCRG. http://www.ijscl.net/article_1801.html
[6] Laursen, B., Finkelstein, B. D., & Betts, N. T. (2001). A Developmental Meta-Analysis of Peer Conflict Resolution. Developmental Review, 21(4), 423–449. https://doi.org/10.1006/drev.2000.0531
[7] Kinsley Lazarus, U. (2014). Conflict Management Strategies and Employees' Productivity in a Nigerian State Civil Service. Journal of Business and Management Sciences, 2(4), 90–93. https://doi.org/10.12691/jbms-2-4-2
[8] Reider, N. (1945). A Theory of Human Motivation: AH Maslow, Psychological Rev., L, 1943, pp. 370–396. Psychoanalytic Quarterly, 14, 144-145.
[9] Maslow, A. H. (1981). Motivation and personality. Prabhat Prakashan.
[10] Bridwell, L. G&Wahba, M. A., (1976). Maslow reconsidered: A review of research on the need hierarchy theory. Organizational behavior and human performance, 15(2), 212-240.
[11] Rutledge, P. (2011). Social Networks: What Maslow Misses. Psychology Today, 1-4.
[12] Güçlü, I. (2014). Karl Marx and Ralf Dahrendorf: a comparative perspective on class formation and conflict. EskişehirOsmangaziÜniversitesiİktisadiveİdariBilimlerDergisi, 9(2), 151-168.
[13] Gould, R. V. (1995). Insurgent identities: Class, community, and protest in Paris from 1848 to the Commune. University of Chicago Press.
[14] Marx, K. (1995). Karl Marx and Frederick Engels. Selected Works in Three.
[15] Ghafoor, A., Dean, A., & Saeed, S. (2015). Conflict Management and Organizational Performance: A Case Study of Askari Bank Ltd. In Research Journal of Finance and Accounting www.iiste.org ISSN (Vol. 6, Issue 11). Online. www.iiste.org
[16] Dias, J. J., & Maynard-Moody, S. (n.d.). For-Profit Welfare: Contracts, Conflicts, and the Performance Paradox. https://doi.org/10.1093/jopart/mul002
[17] Kraus, S., Shehory, O., & Taase, G. (2004). The advantages of compromising in coalition formation with incomplete information The Advantages of Compromising in Coalition Formation with Incomplete Information *. https://doi.org/10.1109/AAMAS.2004.242428
[18] Markman, H. J., Renick, M. J., Floyd, F. J., Stanley, S. M., & Clements, M. (1993). Preventing Marital Distress Through Communication and Conflict Management Training: A 4- and 5-Year Follow-Up. Journal of Consulting and Clinical Psychology, 61(1), 70–77. https://doi.org/10.1037/0022-006x.61.1.70
[19] Wall, J. A., & Callister, R. R. (1995). Conflict and Its Management. Journal of Management, 21(3), 515–558. https://doi.org/10.1177/014920639502100306
[20] Frooman, J., Mendelson, M. B., Murphy, J. K., Macgregor, J. N., & Cunningham, J. B. (2012). Transformational and passive avoidant leadership as determinants of absenteeism. Journal of Managerial Psychology, 25, 416–432. https://doi.org/10.1108/02683941011048382
[21] Jackson, R., & Dean, W. (2001). Negotiation or Mediation? An Exploration of Factors Affecting the Choice of Conflict Management in International Conflict. Negotiation Journal, 17(1), 59–77. https://doi.org/10.1111/j.1571-9979.2001.tb00227.x
[22] Ross, M. H. (2000). Theory and practice of conflict resolution. Peace and Conflict: Journal of Peace Psychology, 6(1), 85–87. https://doi.org/10.1207/s15327949pac0601_11
[23] Plants, J. S., Ichniowski, C., & Shaw, K. (1999). The Effects of Human Resource Management Systems on Economic Performance: An International Comparison of U. In Source: Management Science (Vol. 45, Issue 5).
[25] Kinsley Lazarus, U. (2014). Conflict Management Strategies and Employees' Productivity in a Nigerian State Civil Service. Journal of Business and Management Sciences, 2(4), 90–93. https://doi.org/10.12691/jbms-2-4-2
[26] Burnard, P., & White, J. (2008). Creativity and performativity: Counterpoints in British and Australian education. British Educational Research Journal, 34(5), 667-682.
[27] Einarsen, S., Skogstad, A., Rørvik, E., Lande, Å. B., & Nielsen, M. B. (2018). Climate for conflict management, exposure to workplace bullying and work engagement: a moderated mediation analysis. International Journal of Human Resource Management, 29(3), 549–570. https://doi.org/10.1080/09585192.2016.1164216
[28] Katz, N. H., & Flynn, L. T. (2013). Understanding conflict management systems and strategies in the workplace: A Pilot study. Conflict Resolution Quarterly, 30(4), 393–410. https://doi.org/10.1002/crq.21070
[29] Jost, J. T., & Burgess, D. (2000). Attitudinal ambivalence and the conflict between group and system justification motives in low status groups. Personality and Social Psychology Bulletin, 26(3), 293–305. https://doi.org/10.1177/0146167200265003
[30] Adomi, E. E., & Ozioma Anie, S. (2006). Conflict management in Nigerian university libraries. Library Management, 27(8), 520–530. https://doi.org/10.1108/01435120610686098
[32] Kehinde, O. (2011). IMPACT OF CONFLICT MANAGEMENT ON CORPORATE PRODUCTIVITY: AN EVALUATIVE STUDY. In Australian Journal of Business and Management Research (Vol. 1, Issue 5).